JOB PURPOSE/SUMMARY

To facilitate the University's digital transformation and process automation initiatives geared towards the improvement of overall organisational effectiveness and efficiency, while supporting enterprise systems consolidation and integration.

DUTIES/RESPONSIBILITIES

• Designs, develops, deploys, and maintains custom process automation solutions for various user departments/units.
• Analyses, troubleshoots, and resolves system performance and user issues in enterprise application and custom process automation solutions.
• Installs, configures, and maintains an up-to-date production, testing and development environment for the Enterprise Resource Planning (ERP) and process automation platforms to meet Service Level Agreement (SLA) targets.
• Evaluates, tests and recommends necessary software application products and services in support of the department's digital transformation efforts.
• Facilitates the migration from and retirement of legacy information systems.
• Performs other related duties as assigned.

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in Information Systems or Computer Science.
• Working knowledge of:
  • Office 365, SharePoint Online and the Microsoft Power Platform
  • Microsoft BI or other similar business intelligence or enterprise reporting platforms
  • Operating and networking systems: Windows, Linux, TCP/IP, and other Internet technologies,
  • Programming language: JavaScript, Python, C#, PHP, .Net, SQL, etc.
  • Database Systems: MSSQL, Oracle
  • Webserver environments: WAMP, XAMPP, LAMP, IIS
  •  Development environments: Visual Studio, Eclipse, etc.
• Certifications in Databases or Business Application Development would be an asset.
• At least 5 years relevant work experience inclusive of application development, maintenance and implementation.

COMPETENCIES

• Sound knowledge and/or experience with database management systems, networks and servers operating systems.
• Sound knowledge of Business Process Mapping and Reengineering techniques.
• Sound knowledge of application development techniques.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to present ideas in business-friendly and user-friendly language.
• Effective oral and written communication skills.
• Very strong customer service orientation, working in a team-oriented, collaborative environment.
• Excellent analytical and problem-solving skills.
• Proficient in the use of MS Office Suite of programs.
• Ability to maintain high levels of integrity and professionalism.